Learning Circle
Learning Circle is a business unit within UniServices (the commercialisation arm of the University of Auckland). They design and deliver a range of professional learning, development and mentoring solutions for educators.
Project Overview
S&O was tasked to undertake a strategic review of all service offerings, market potential and facilitate a strategic workshop with their Senior Leadership team to create a 5-year strategic plan.
The plan called for 13 workstreams to modernise the offerings, shift to digital delivery and respond to changes in the education sector.
Project Results
S&O have been tasked with operationalizing 4 workstreams:
- customer experience research to understand how the organisation is performing for it’s customer as well as internal stakeholders, and make recommendations that optimise capabilities of business.
- complete rebrand of the business from Future Learning Solutions to Learning Circle,
- map out the digital transformation process to future-proof Learning Circle’s course offerings,
- stand up an Employe Value Proposition program that internal team alignment and engagement to deliver on strategic priorities.
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